Privacy policy

PRIVACY POLICY

Last Updated: April 25, 2025

1. INTRODUCTION

Customay.com (“Customay,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI chatbot services (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Services:

2.1 Personal Information

Personal information is information that identifies you as an individual. We may collect the following personal information:
  • Contact Information: Name, email address, postal address, phone number
  • Account Information: Username, password, account preferences
  • Payment Information: Credit card details, billing address (note: payment information is processed by our third-party payment processors)
  • Profile Information: Profile picture, biographical information, preferences

2.2 Usage Information

We automatically collect information about your interactions with our Services:
  • Device Information: IP address, browser type, operating system, device type
  • Log Data: Access times, pages viewed, features used, crashes and system activity
  • Location Information: General location based on IP address
  • Interaction Data: Your conversations with our AI chatbots, feedback provided, and preferences

2.3 Information from Third Parties

We may receive information about you from third parties, such as:
  • Social media platforms when you connect your account
  • Business partners with whom we offer co-branded services
  • Marketing partners who provide us with information about potential customers

3. HOW WE COLLECT YOUR INFORMATION

We use various methods to collect information:

3.1 Direct Collection

Information you provide to us directly when you:
  • Register for an account
  • Purchase a subscription
  • Complete forms on our website
  • Communicate with our AI chatbots
  • Contact our customer support
  • Participate in surveys or promotions

3.2 Automated Collection

Information collected automatically through:
  • Cookies and similar tracking technologies (as described in our Cookie Policy)
  • Server logs
  • Analytics tools
  • AI chatbot interactions

3.3 Third-Party Sources

Information we receive from third parties:
  • Social media platforms
  • Marketing partners
  • Public databases

4. HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

4.1 Provide and Improve Our Services

  • Deliver the AI chatbot services you request
  • Personalize your experience
  • Improve and develop new features and services
  • Analyze usage patterns to enhance performance

4.2 Communication

  • Respond to your inquiries and support requests
  • Send administrative messages about your account or the Services
  • Provide updates about changes to our Services
  • Send marketing communications (with your consent where required)

4.3 Security and Protection

  • Protect our Services against fraudulent, unauthorized, or illegal activity
  • Debug to identify and repair errors
  • Enforce our Terms of Service and other policies

4.4 Legal Compliance

  • Comply with applicable laws, regulations, and legal processes
  • Establish, exercise, or defend our legal rights

5. LEGAL BASIS FOR PROCESSING (FOR EEA, UK, AND SIMILAR JURISDICTIONS)

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we collect and process your personal information based on one or more of the following legal grounds:
  • Performance of a Contract: Processing necessary to fulfill our contractual obligations to you
  • Legitimate Interests: Processing necessary for our legitimate interests, provided your rights don’t override these interests
  • Legal Obligation: Processing necessary to comply with our legal obligations
  • Consent: Processing based on your specific consent

6. HOW WE SHARE YOUR INFORMATION

We may share your information with:

6.1 Service Providers

Third-party vendors who perform services on our behalf, such as:
  • Cloud hosting providers
  • Payment processors
  • Analytics providers
  • Customer support services
  • Marketing and advertising partners

6.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.4 Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety, or those of our users or third parties.

6.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

8. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

9.1 For All Users

  • Access: You can request access to your personal information
  • Correction: You can request correction of inaccurate personal information
  • Opt-out: You can opt out of marketing communications

9.2 For EEA, UK, and Similar Jurisdictions

  • Erasure: You can request deletion of your personal information
  • Restriction: You can request restriction of processing of your personal information
  • Data Portability: You can request transfer of your personal information
  • Objection: You can object to processing based on legitimate interests
  • Withdraw Consent: You can withdraw consent where processing is based on consent

9.3 For California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have rights including:
  • The right to know what personal information we collect
  • The right to delete personal information
  • The right to opt-out of the sale or sharing of personal information
  • The right to non-discrimination for exercising your rights

9.4 How to Exercise Your Rights

To exercise your privacy rights, please contact us using the information provided in the “Contact Us” section. We may need to verify your identity before responding to your request.

10. CHILDREN’S PRIVACY

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
We have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy. These safeguards include:
  • Standard contractual clauses approved by the European Commission
  • Ensuring countries receiving data have received adequacy decisions
  • Implementing additional security measures where necessary

12. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We recommend reviewing the privacy policies of any third-party services you access.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically.

14. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [Your Contact Email]
Address: [Your Business Address]
Data Protection Officer (if applicable):
[DPO Name and Contact Information]

15. ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS

15.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

15.2 California

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). For more information about these rights and how to exercise them, please see our California Privacy Notice [link].

15.3 Other Jurisdictions

Additional privacy notices or addenda may apply based on your location. Please check our website for jurisdiction-specific information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.