Terms of service

TERMS OF SERVICE

Last Updated: April 25, 2025

1. INTRODUCTION

Welcome to Customay.com (“Customay,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Customay website, services, and AI chatbots (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Services.

2. ELIGIBILITY

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into these Terms.

3. ACCOUNT REGISTRATION

3.1 Account Creation

To access certain features of our Services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. SERVICES DESCRIPTION

4.1 AI Chatbots

Customay provides AI-powered chatbots designed for various purposes. These chatbots use artificial intelligence to interact with users and provide responses based on the information they are given.

4.2 Service Limitations

Our AI chatbots:
  • Are not human and may not always provide accurate or complete information
  • Should not be relied upon for critical decisions without human verification
  • May occasionally produce unexpected, inaccurate, offensive, or harmful content
  • Are not intended to provide professional advice (legal, medical, financial, etc.)

5. SUBSCRIPTION AND PAYMENT

5.1 Subscription Plans

We offer various subscription plans for our Services. The features, limitations, and prices of each plan are described on our website.

5.2 Payment Terms

You agree to pay all fees associated with your selected subscription plan. All payments are non-refundable except as expressly provided in these Terms or as required by applicable law.

5.3 Subscription Renewal

Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You can cancel your subscription at any time through your account settings.

5.4 Price Changes

We reserve the right to change our prices at any time. If we change the price of your subscription, we will notify you before your next billing cycle.

6. USER CONTENT

6.1 Content Ownership

You retain ownership of any content you submit to our Services (“User Content”). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your User Content in connection with providing and improving our Services.

6.2 Content Restrictions

You agree not to submit User Content that:
  • Infringes on the intellectual property rights of others
  • Is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Contains malware, viruses, or other harmful code
  • Attempts to manipulate or override our AI systems
  • Violates any applicable law or regulation

7. PROHIBITED CONDUCT

You agree not to:
  • Use our Services for any illegal purpose
  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Interfere with or disrupt the integrity or performance of our Services
  • Circumvent any technological measures we employ to provide or protect our Services
  • Use automated methods to access or use our Services without our permission
  • Reverse engineer, decompile, or disassemble our Services
  • Use our Services to develop competing products or services

8. INTELLECTUAL PROPERTY

8.1 Our Intellectual Property

Our Services, including all content, features, and functionality, are owned by Customay or our licensors and are protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services for their intended purposes in accordance with these Terms.

9. TERMINATION

9.1 Termination by You

You may terminate your account at any time by following the instructions on our website.

9.2 Termination by Us

We may terminate or suspend your account and access to our Services at any time, without prior notice or liability, for any reason, including if you violate these Terms.

9.3 Effect of Termination

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. DISCLAIMER OF WARRANTIES

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. LIMITATION OF LIABILITY

IN NO EVENT WILL CUSTOMAY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Customay, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of our Services.

13. GOVERNING LAW AND JURISDICTION

These Terms and any disputes arising out of or related to these Terms or our Services shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms or our Services shall be exclusively brought in the courts located in [Your City/State/Country].

14. CHANGES TO TERMS

We may revise these Terms at any time by updating this page. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

15. MISCELLANEOUS

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Customay regarding our Services and supersede all prior agreements and understandings.

15.2 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

15.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent, but we may assign or transfer these Terms without restriction.

15.5 Contact Information

For questions about these Terms, please contact us at:
Email: info (at) customay.com
Address: 3 Germay Dr, Unit 4 #1041 Wilmington, DE 19804
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.